Frogwares Support

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General questions (6)

Here you can find answers to uncategorized questions

Can't uninstall the game

Can't uninstall the game. I get the installshield error

d3dx9_32.dll was not found

I get an error from my antivirus, when I installed the game and trying to run it there is a message from antivirus what game.exe is causes a trojan.

Missing msvcr71.dll
Sherlock Holmes: Nemesis (Sherlock Holmes versus Arsene Lupin) (1)

Useful tips for the game including Remastered version

In the game Sherlock Holmes vs Arsene Lupin I need to use the magnifying glass, But I cant find it in my inventory... Where is it?
Sherlock Holmes: The Awakened Q&A (1)

Useful tips for the Sherlock Holmes: The Awakened game (including Remastered edition)

A required security module can not be activated. This program can not be executed.
Sherlock Holmes: The Silver Earring Q&A (7)

Game useful tips

An 'Out of Range' or 'Out of Synch' dialog box displays when launching the game

Black screen problem

Game does not run under Windows Vista: SHUNIMPL.DLL is missing

he program is not compatible with 64-bit Windows

Italian version: Poker Automate is not working
The Sinking City (1)

Useful tips

Epic Game Store: Windows 8.1 fail to run the game - Missing DLL / Component required
The Testament of Sherlock Holmes Q&A (6)

You can find some usefull tips for the game here

Can not play the game with my gamepad

Game movement controls are sticky

I can not pass through the tutorial at the game start. There is a box is always present saying to use the w,a,d,s keys to move directions.

I can't hear the voices in the game. All other sounds plays without problems.

I want to change video resolution settings and enable window mode without running the game.

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