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Article Data
Article Ref
2138-HRME-6730
Written By
tanidar
Date Created
Thu, 30th Dec 2010
Updated By
tanidar
Date Modified
Fri, 17th Jun 2011
 
(Lost?)

   The Silver Earring: The game crashes often

Question 

The game crashes often.

Answer 

Your computer may lack minimum system requirements, or your videocard drivers require update. Please, create dxdiag.txt file and send it to our tech support mail support@frogwares.com with problem description.

What is a Dxdiag ?
DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DxDiag ?

  1. Click on "Start" then "Run..." or press Win and R keys together.
  2. In the field Open, type the command DXDIAG then click OK.
  3. Wait till the program has finished to collect all data
  4. In the DxDiag window, click on the button Save All Information
  5. Choose the place where you wish to save it and click on Save
  6. Once the save done, you can close the DxDiag window and attach the file DxDiag.txt to mail

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