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Article Data
Article Ref
7311-YUPC-2850
Written By
tanidar
Date Created
Thu, 30th Dec 2010
Updated By
tanidar
Date Modified
Fri, 17th Jun 2011
 
(Lost?)

   Sherlock Holmes Nemesis Dxdiag + game.log request

Question 

How i can create DXDiag information report? Where i can find game.log file?

Answer 

To find game.log:

FOR ORIGINAL VERSION (DOES NOT HAVE REMASTERED WORD IN TITLE):

  1. Open "My Documents"
  2. Go to the "Games\Sherlock Holmes Nemesis" or "Games\Sherlock Holmes versus Arsene Lupin" depending on your game title
  3. Take the game.log file, attach it to your email and send it to us
FOR REMASTERED VERSION:
  1. Press "Start" then "Run.." or press Win and R keys together
  2. In "Open.." dialog type %appdata% and press Enter
  3. There is Explorer window is opened. Search for "Games" folder in it and open this folder.
  4. Search for your game title, open it. You can find your game.log file in "log" subfolder in this folder.
  5. Attach your game.log to the reply and send it to us.

What is a Dxdiag ? DxDiag is a diagnostic tool that provides all technical info of your computer (as the name of your graphic card, space available on your hard drive or the version of the OS) No confidential info is given.

How to create a DxDiag ?

  1. Click on Start then Run or press Win and R keys together. 
  2. In the field Open, type the command DXDIAG then click OK.
  3. Wait till the program has finished to collect all data
  4. In the DxDiag window, click on the button Save All Information
  5. Choose the place where you wish to save it and click on Save
  6. Once the save done, you can close the DxDiag window and open the file DxDiag.txt
  7. Take the file, attach it to your email and send it to us

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