Frequently Asked Question

01. Game doesn't launch or freezes after loading (SH6)
Last Updated 15 days ago

Q: The game doesn't launch.
Q: I have a black screen after starting "New game" from the game menu8

Please see the solution below.
If you alredy tried PhysX workaround and it didn't work, please see Solution 2

Solution 1. PhysX
This game depends on the PhysX System Software and in some cases it's unable to use it.
To fix these issues, please perform the steps below for your OS.

WIndows:
1. Install NVIDIA PhysX System Software
2. Proceed with either of the options below:

Option A: restart Windows
This will allow the game to find PhysXLoader.dll in the PhysX directory (which is written in the system variable "Path")

Option B: copy PhysXLoader.dll to the game directory
- open the game directory
On the Steam Library open the game Properties, "Installed Files" and click "Browse"
- open the PhysX directory
C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common\
- Copy PhysXLoader.dll from the PhysX directory to the game directory

Linux/SteamOS:
1. Switch to the desktop mode
2. Install Protontricks (with KDE Discover or using instructions from the Flathub)
3. Install "physx" package for the game:
- Launch Protontricks
- Select an appropriate game from the list
- Choose "Select the default wineprefix"
- Choose "Install a Windows DLL or component"
- Select and install "physx" package


Solution 2. Edit game.ini
If the game doesn't launch with the error "Can't initialize video device" in the game.log,
please follow the steps below:

1. Open the folder with the game
Example for Steam:
Steam Library → game Properties → Installed Files → Browse

2. Open the file game.ini with the text editor (Notepad)

3. Add the lines below at the end of the game.ini and save this file

[video]
aa = 8x
adapter = 0
bits = 32
default_grafics = YES
details = high
frequency = AUTO
gamma = 0.00
nmap = high
pp_bloom = yes
pp_depth = yes
quality = high
res_height = 768
res_width = 1366
shadows = yes
sprite = normal
texture = max
vSync = one
water = high
waterReflection = yes
windowMode = YES

4. Please try to launch the game as usually

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