Frogwares Support

Click on the category to browse FAQs.

01. The Sinking City 2 Demo (3)

01. Game crashes at startup or after choosing the difficulty

02. DLSS Upscaler option is missing

03. DLSS Frame Generation option can't be enabled
02. The Sinking City Remastered (8)

01. Free update to the Remastered version (PS5 / XboxSeries)

02. NVIDIA DLSS Frame Generation doesn't work

03. Ultra-wide screen support (TSCR)

04. Black screen after the game loading

05. "DirectX 12 is not supported on your system"
03. Sherlock Holmes: The Awakened (2023) (9)

01. Where can I find DLC content (in-game quests, wardrobe, soundtrack, artbook)?

02. "DirectX 12 is not supported on your system"

03. Ultra-wide screen support (SHTA)

04. Black screen after 2 logos (SHTA)

05. Walkthrough (SHTA)
04. Sherlock Holmes Chapter One (14)

01. Can I play cases after the game story ends?

02. Is there a way to skip combat sections?

03. Ultra-wide screen support (SHC1)

04. Crashes/performance issues on gaming laptop (SHC1)

05. Walkthrough (SHС1)
05. Sherlock Holmes: The Devil's Daughter (11)

01. How to change the game language? (SHDD)

02. Black screen in the "Chain Reaction" case (sewers section)

03. Game crashes during the "Study in Green" case

04. Can not unlock the final achievement (“Life of a Consulting Detective”)

05. Walkthrough (SHDD)
06. Sherlock Holmes: Crimes and Punishments (7)

01. How to change the game language? (SHCP)

02. Error "Graphics card which is installed on this machine is not supported"

03. Game crashes during harpoon throw ("The Fate of Black Peter" case)

04. Game crashes during the carriage journey to Kew Gardens

05. Walkthrough (SHCP)
07. The Testament of Sherlock Holmes (9)

01. The game doesn't launch (SH6)

02. Can't save the game (GOG version, SH6)

03. Can't enable shadows / can't control character (SH6)

04. How to change the game language? (SH6)

05. Walkthrough (SH6)
08. Sherlock Holmes versus Jack the Ripper (7)

01. Game doesn't launch / black screen after loading (SH5)

02. Can't save the game (GOG version, SH5)

03. Can't enable shadows (SH5)

04. How to change the game language? (SH5)

05. Walkthrough (SH5)
09. Sherlock Holmes: Nemesis (6)

This game is also known as "Sherlock Holmes versus Arsene Lupin"

01. Game doesn't launch / black screen after loading (SH4)

02. Can't save the game (GOG version, SH4)

03. Can't enable shadows (SH4)

04. Cannot find the magnifying glass.

05. Walkthrough (SH4)
10. Sherlock Holmes: The Awakened (2008) (5)

01. Game doesn't launch / black screen after loading (SH3)

02. Can't save the game (GOG version, SH3-2008)

03. Can't enable shadows (SH3-2008)

04. Save game data (SH3-2008)

05. Walkthrough (SH3-2008)
11. Sherlock Holmes: The Silver Earring (5)

Classic game related questions

01. Cannot save the game.

02. When i launch the game - black screen appears and nothing happens.

03. An 'Out of Range' or 'Out of Synch' dialog box displays when launching the game.

04. Game freezes when Watson takes books from the shelf.

05. Where to find saves for the game
12. Sherlock Holmes: The Mystery of the Mummy (4)

Classic game related questions

01. Cannot start the game.

02. Game crashes after the final puzzle of Level 2

03. How to fix the screen flickering?

04. Where to find saves for the game?
General questions (5)

Antivirus warning regarding game.exe

How to change game language on Steam?

How to create DxDiag report

Steam version crashes randomly or in the specific place

The game shows CD/DVD reading error during installation.

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