Frogwares Support

Click on the category to browse FAQs.

General questions (5)

Antivirus warning regarding game.exe

How to change game language on Steam?

My mouse is moving too fast.

Steam version crashes randomly or in the specific place

The game shows CD/DVD reading error during installation.
Sherlock Holmes Chapter One (13)

Sherlock Holmes Chapter One related problems

After remapping keyboard keys, some actions are not available

Can I play cases after the game story ends?

Game crashes on computers with ASUS / MSI motherboards

How many hours is required to complete all the quests ?

How to change the game language (SHC1)
Sherlock Holmes vs Jack the Ripper (5)

Can't enable shadows / can't control character (SH5)

Can't find the hotspots in Sherlock Holmes vs Jack the Ripper.

Game doesn't launch / black screen after loading (SH5)

Save game data (SH5)

Walkthrough (SH5, unofficial)
Sherlock Holmes: Crimes and Punishments (3)

Can not unlock the final achievement (“Perfectionist”)

Save game data (SH7)

Walkthrough (SHCP)
Sherlock Holmes: Nemesis (Sherlock Holmes versus Arsene Lupin) (5)

Can't enable shadows / can't control character (SH4)

Cannot find the magnifying glass.

Game doesn't launch / black screen after loading (SH4)

Save game data (SH4)

Walkthrough (SH4, unofficial)
Sherlock Holmes: The Awakened (2008) (4)

Sherlock Holmes: The Awakened classic game related questions

Can't enable shadows / can't control character (SH3-2008)

Game doesn't launch / black screen after loading (SH3)

Save game data (SH3-2008)

Walkthrough (SH3-2008, unofficial)
Sherlock Holmes: The Awakened (2023) (2)

Modern Sherlock Holmes: The Awakened related questions

I can't see purchased DLCs in-game

[SHTARE] Black screen after 2 logos
Sherlock Holmes: The Devil's Daughter (4)

Can not unlock the final achievement (“Life of a Consulting Detective”)

How to change the game language? (SHDD)

Save game data (SHDD)

Workarounds for making Sherlock Holmes: The Devil’s Daughter save files work after the June 2021 patch
Sherlock Holmes: The Mystery of the Mummy (7)

Cannot start the game.

Game crashes after the final puzzle of Level 2 on Windows 7.

Game doesn't run on Win Vista: SHUNIMPL.DLL is missing.

Game keeps asking to insert CD.

How to fix screen flickering on Windows 7?
Sherlock Holmes: The Silver Earring (11)

An 'Out of Range' or 'Out of Synch' dialog box displays when launching the game.

Cannot save the game.

Game doesn't run on Windows 7 (64-bit).

Game freezes when Watson takes books from the shelf.

I can't see text in the game, there is only strange symbols, what should i do?
The Sinking City (2)

Epic Game Store: Windows 8.1 fail to run the game - Missing DLL / Component required

Save game data (TSC 2019 + TSC Remastered)
The Testament of Sherlock Holmes (7)

Can't enable shadows / can't control character (SH6)

Cannot pass game tutorial because of WADS keys.

Gamepad not supported.

How to change video resolution settings and enable window mode without running the game?

Save game data (SH6)

Please Wait!