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In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

01. The Sinking City Remastered

08. Save game data (TSC 2019 + TSC Remastered)

Save game data location Windows:%LocalAppData%\TSCGame\Saved\SaveGames\ ...

04. Black screen after the game loading

This issue is related to HDR. Please press the "Escape" key (keyboard) or the "Start" button (gamepad) to pause the game. Then go to Settings > ...

06. "Fatal error" after launch on AMD Graphics

Please try severalWith AMD graphic cards the game might crash on launch if the "Reflection Quality = Ray traced" option was automatically set.Please ...

02. NVIDIA DLSS Frame Generation doesn't work

Until the issue is fixed, please use the 3-rd party solution: Launch the game and open the Task ManagerFind the process "The Sinking City ...

07. How launch the original 2019 version on Steam

Selection between the Original 2019 and the Remaster versions is available in the option window that pops up after launching The Sinking City ...

02. Sherlock Holmes: The Awakened (2023)

04. Black screen after 2 logos (SHTA)

There may be several reasons for this issue. Please try to launch the game using solutions provided below.Note: please don't apply all of them at ...

07. Save game data (SHTA)

Windows: %LocalAppData%\SH3RE\Saved\SaveGames SteamOS: **SteamLibrary-folder**/steamapps/compatdata/1949030/pfx/

01. Where can I find DLC content (in-game quests, wardrobe, soundtrack, artbook)?

Soundtrack and Artbook Files of the Soundtrack and Artbook be found in the game directory. You can find the game directory in multiple ways: Option ...

05. Walkthrough (SHTA)

100% video-walkthrough100% trophies guideCases walkthrough tips

06. What are the differences between difficulty settings?

Young DetectiveIt's difficulty for players who want a balanced experience. Master of DeductionIt's difficulty for players who like being challenged ...

03. Sherlock Holmes Chapter One

14. Save game data (SHC1)

Savegame data location Windows:%LocalAppData%\SH9\Saved\SaveGames\ ...

05. Walkthrough (SHС1)

Video walkthrough (official)https://youtube.com/playlist?list=PLoNHaVhakCUX_5PRQs4zbeChGXZpe78jLText walkthroughs (unofficial): ...

03. Ultra-wide screen support (SHC1)

The game doesn't have a proper ultra-wide resolution support and adds black bars on the sides. Please use either of the unofficial solutions ...

04. The game crashes on my laptop (SHC1)

The game may crash due to the lack of the video memory.Please make sure that the game uses High-Performance GPU. Please check guides for Windows 11 ...

11. After remapping keyboard keys, some actions are not available

The game has many keybindings and some of them can't be changed via settings. That means that if, for example, player will set EDSF as movement keys, ...

04. Sherlock Holmes: The Devil's Daughter

11. Workarounds for making Sherlock Holmes: The Devil’s Daughter save files work after the June 2021 patch

Due to the license agreement between Frogwares and Nacon coming to an end, we needed to release a patch that updates the copyright legal lines and ...

04. Can not unlock the final achievement (“Life of a Consulting Detective”)

In some cases the game may not provide a final achievement due to the missed record in the savegame file. Unfortunately, this issue is present in the ...

10. Save game data (SHDD)

Save game data location Windows:- Documents\Documents\My Games\Sherlock Holmes - The Devil's Daughter Steam- Documents\Documents\My Games\Sherlock ...

01. How to change the game language? (SHDD)

PlayStation, Xbox, Nintendo Switch:The required language needs to be set in system settings. Steam version:Steam Library > game Properties > General ...

09. How to reduce loading time when travelling between locations

You can drastically reduce loading times by choosing a still screen instead of the cab. Options > Gameplay > "Loading in cab" = "Off"

05. Sherlock Holmes: Crimes and Punishments

07. Save game data (SHCP)

Save game data location Windows:Documents\My Games\Sherlock Holmes - Crimes and Punishments\SH7Game\ ...

05. Walkthrough (SHCP)

Text walkthroughs (unofficial): https://www.gameboomers.com/wtcheats/pcSs/SH7/SH7.htmhttps://steamcommunity.com/sharedfiles/filedetails/?id=470263884

06. Can not unlock the final achievement (“Perfectionist”)

In some cases the game may not provide a final achievement due to the missed record in the savegame file. To workaround this issue, please try the ...

02. Error "Graphics card which is installed on this machine is not supported"

Please launch the game with the parameter "-nosettingslimitlow".This will allow the game to run with GPUs like Intel Iris Xe and Intel Arc. Example ...

04. Game crashes during the carriage journey to Kew Gardens

Please use DXVK, which improves game compatibility with modern systems. Find the game directory with the Sherlock.exe- Launch the game- Open Task ...

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